Associate Application Specialist

VACANCY: Associate Application Specialist:

Requisition ID:  047
Department:  Information Technology
Work Type:  Hybrid
Application Close Date:  15th June 2024

Do you thrive on troubleshooting technical challenges and providing exceptional customer service? Are you eager to learn new applications and become a technical expert? If so, we want to hear from you!

We’re seeking a motivated Associate Application Specialist to join our growing team in Colombo, Sri Lanka. In this full-time permanent role, you’ll play a vital role in supporting our global users with various applications, including:

  • ERP Systems
  • CRM Systems
  • Booking Systems
  • WooCommerce
  • Magento
  • LMS (Learning Management Systems)

Your Responsibilities:

  • Become the Go-To Person: Troubleshoot diverse application issues flagged by users worldwide.
  • Documentation Master: Develop clear, concise systems documentation and user manuals.
  • Knowledge Sharer: Create release notes and user-friendly troubleshooting guides.
  • Salesforce Savvy: Provide targeted support to agents on Salesforce tasks.
  • Training Champion: Deliver engaging demos and user training sessions (when required).
  • Collaborative Spirit: Work closely with system experts and business users to resolve issues efficiently.

You’ll be a great fit if you have:

  • Bachelor’s degree in Information Systems, Information Technology, Business Information Systems, or a related field.
  • Minimum of 6 months’ experience supporting similar business applications.
  • Proven experience troubleshooting ERP, CRM, Booking Systems, WooCommerce, Magento, and LMS.
  • Experience demonstrating software and providing user support and training.
  • Excellent written and verbal communication skills.
  • A keen eye for detail and a commitment to exceptional customer service.
  • Strong problem-solving skills and a willingness to learn new technologies.

What We Offer:

  • Competitive salary of Rs 40,000 per month.
  • Opportunity to work in a dynamic and collaborative environment.
  • A chance to develop your technical expertise and become an application specialist.
  • Full-time permanent position with a comfortable office environment in Colombo, Sri Lanka, with occasional work-from-home flexibility.

Ready to Launch Your Career as an Application Specialist?

We are an equal opportunity employer and value diversity at our company. We encourage applications from all qualified candidates.

Please submit your resume and a cover letter explaining why you’re the perfect fit for this role.

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