- Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard Windows and Mac OS problem related to Hardware and Operating System, file/ print services.
- Logging of service desk calls and documentation of all user requests and problem resolution in Ticketing system.
- Troubleshooting, setup all PC hardware, notebook, MS Windows, O365, Internet browser, VPN, wireless, Outlook email client and other in-house application problems.
- Provides technical assistance to users on basic desktop request as and when require & Train users on IT equipment usage.
- Perform tasks as and when assigned by superior.
- Excellent hands-on experience in Mac OS and Windows OS.
- Candidate must possess at least Diploma / HND or Degree in Computer Science / Information Technology or equivalent.
- At least 2-3 years of relevant working experience in MNC environment.
- Relevant experience in supporting Windows/Mac OS hardware, network printer, MS Windows and standard software (MS office, Antivirus, internet browser) and Outlook client, desktop setup, wireless & printer setup.
IT Support Coordinator from Rs 30000 + OT
IT Support Engineer from Rs 50000 + OT