Incident Response Policy

1. Introduction

Balanita Private Limited (“Balanita,” “we,” “us,” or “our”) is committed to maintaining the security, integrity, and availability of our information systems and data. This Incident Response Policy outlines procedures for responding to security incidents to minimize their impact on our operations and protect against unauthorized access, data breaches, and other security threats.

2. Objectives

2.1. Timely Response: Ensure the prompt detection, reporting, and resolution of security incidents to minimize their impact on our business operations and data assets.

2.2. Effective Containment: Implement measures to contain and mitigate the effects of security incidents, preventing further unauthorized access, data loss, or system damage.

2.3. Resolution and Recovery: Take appropriate actions to resolve security incidents, restore affected systems to normal operation, and prevent recurrence of similar incidents in the future.

3. Incident Classification

3.1. Security Incident Types: Security incidents may include, but are not limited to, malware infections, phishing attacks, unauthorized access attempts, data breaches, system vulnerabilities, and denial-of-service (DoS) attacks.

3.2. Incident Severity: Incidents will be classified based on their severity, impact on operations, and potential harm to data confidentiality, integrity, and availability.

4. Incident Response Procedures

4.1. Incident Identification: Employees who suspect or detect a security incident must immediately report it to the designated incident response team or contact point.

4.2. Initial Assessment: Upon receiving a report of a security incident, the incident response team will conduct an initial assessment to determine the nature and scope of the incident.

4.3. Containment: Steps will be taken to contain the incident and prevent further unauthorized access, data loss, or system damage. This may include isolating affected systems, blocking network traffic, or disabling compromised accounts.

4.4. Investigation and Analysis: A thorough investigation will be conducted to identify the root cause of the incident, determine the extent of the compromise, and assess the impact on our systems and data.

4.5. Resolution and Recovery: The incident response team will take appropriate actions to resolve the incident, restore affected systems to normal operation, and implement measures to prevent similar incidents in the future.

5. Incident Reporting and Documentation

5.1. Internal Reporting: All security incidents must be promptly reported to the incident response team or designated contact point using the prescribed reporting channels.

5.2. External Reporting: Depending on the nature and severity of the incident, external reporting may be required to regulatory authorities, law enforcement agencies, or affected parties in accordance with legal and contractual obligations.

5.3. Documentation: Detailed records of security incidents, including incident reports, investigation findings, remediation actions, and follow-up activities, will be documented and retained for future reference and analysis.

6. Communication and Notification

6.1. Internal Communication: Timely and accurate communication will be maintained with relevant stakeholders, including senior management, IT staff, and affected employees, to provide updates on the incident and its resolution progress.

6.2. External Notification: If required by law or contractual obligations, affected parties, such as customers, partners, or regulatory authorities, will be notified of the incident in a timely manner, following established notification procedures.

7. Incident Response Team

7.1. Composition: Balanita will designate an incident response team comprised of individuals from IT, security, legal, and other relevant departments to coordinate and manage the response to security incidents.

7.2. Roles and Responsibilities: Each member of the incident response team will have specific roles and responsibilities outlined in the incident response plan, including incident coordination, communication, investigation, and remediation.

8. Training and Awareness

8.1. Employee Training: Regular training and awareness programs will be provided to employees to educate them about security incident reporting procedures, their roles and responsibilities during an incident, and best practices for preventing security breaches.

9. Contact Information

For questions or concerns regarding this Incident Response Policy, please contact [insert contact email or department].

10. Effective Date

This Incident Response Policy is effective as of [insert effective date] and will be periodically reviewed and updated to reflect changes in security threats, technology, and regulatory requirements.


By adhering to this Incident Response Policy, Balanita aims to effectively detect, respond to, and mitigate security incidents, protecting our information systems, data assets, and business operations from unauthorized access, data breaches, and other security threats.


Update: 23-January-2024